Inside the Trusted Canadian Casinos Canada rating process

A listing on this site requires six checks. Loyalty and VIP is scored first. Banking, return figures, the licence record, player controls, and support follow. Each check is pass or fail. A fail on one check stops the review. We do not average a weak check against a stronger one. The order is fixed so a reader can see what we looked at, and in what sequence.

1. Loyalty and VIP. Pass: the Casino Rewards programme is on the account dashboard after login. Six tiers are named on the programme page. Status Points post on an eligible real-money wager in the first session. Rewards Riches, Time of Your Life, and Daily Cash Drops open from the logged-in hub. VIP Status Match is described in the terms and can be requested in chat. Fail: no programme on the dashboard. Tiers unpublished. Status Points missing after a real wager. VIP Status Match absent from the terms, or refused with no written reason. An email blast is not a loyalty programme. This check runs first because the published tier table is what remains after a welcome offer ends.
2. Banking and withdrawals. Pass: a withdrawal leaves a funded test account and arrives inside the window printed on the cashier page. The currency received matches the currency deposited. Interac is present in the Canadian cashier. Smooth verification is finished before the first cash-out request, not after it. Fail: funds arrive more than twelve hours past the printed window. Extra documents are requested after the request with no prior notice. Interac is missing. Deposit rails and withdrawal rails do not match. A long method list is not a pass if the cash-out we submit does not complete.
3. Return to player. Pass: sampled slot paytables show 96%+ on slots. Sampled video poker paytables show up to 99.9% on video poker where a full-pay schedule is live. Blackjack pays 3:2, not 6:5. Pragmatic Play and Games Global, formerly Microgaming, both appear in the live lobby. Each sampled figure matches the studio game sheet for the build in use. Fail: most sampled slots sit below 96%. Video poker runs a short-pay table while a higher schedule exists for the same title. Blackjack pays 6:5. A paytable figure that does not match the studio sheet. Return is a long-run measure. It is not a session forecast.
4. Licensing record. Pass: the licence number in the footer matches an active entry at gamingcommission.ca for the legal entity named in the terms. Fail: no number in the footer or the terms. A number that does not appear in the register. A register entry marked lapsed or suspended. A name mismatch between the terms and the register. A footer badge is not the record. The public register is. This check is done before we score games or payments.
5. Player controls. Pass: deposit limit, loss limit, session limit, and time-out can be set from account settings with no ticket. Self-exclusion is two clicks or fewer from the account menu. Each tool applies at this brand. Fail: a limit change that requires email or chat. Self-exclusion only by phone. A control that does not activate after the request. A help-centre article is not a working control. Self-exclusion at one brand does not automatically apply at the others.
6. Support and mobile. Pass: live chat reaches an agent who can answer a cashier question within ten minutes at an off-peak hour we test. Deposit and withdrawal request both complete in a mobile browser with no redirect to a desktop view. Fail: chat closed during posted hours. Chat sent to a ticket queue during the test window. Withdrawal step missing on the mobile cashier, or returning an error on a current handset. An app download is not required for a pass. The mobile browser must finish the cashier on its own.

An editor opens a funded test account. Loyalty is checked first: tiers, Status Points on a real wager, and the Rewards Riches hub. The licence number is then matched to gamingcommission.ca. Slot paytables are read for 96%+ on slots. Video poker paytables are read for up to 99.9% on video poker. Blackjack is checked for 3:2, not 6:5. A withdrawal is submitted and timed from approval to receipt. Deposit limit, loss limit, session limit, time-out, and self-exclusion are opened from account settings. Live chat is started at an off-peak hour. The mobile cashier is loaded on a real handset. Every step is logged. A second editor reads the log before a pass or fail is written.

This site is paid a referral commission when a reader opens an account through a link here. That fee does not choose the list and does not set the order. A casino that fails any of the six checks is not listed, whatever the fee would have been. Content is for adults 18+. For self-help resources, see our responsible gaming page.